You can ask us to delete your MyBerniaga POS account at any time, for any reason. This page explains exactly what happens when you do.
Deletion is permanent and cannot be undone. Once your account is deleted you will not be able to sign in, and we cannot bring it back. If you only want to stop using the app for a while, simply sign out instead.
What gets deleted
When we action your request, the following is permanently erased from our systems:
- Your sign-in credentials — your email address and password hash, removed from Firebase Authentication
- Your user profile — display name, account role, and the link to your business
- Your business and branch records, where you are the only owner
- Any support correspondence that identifies you, unless we are required to keep it
After deletion, the app on any terminal signed in to that account will be signed out and will not be able to sign back in.
What we keep, and why
A small amount of information may survive deletion:
| What | Why | How long |
|---|---|---|
| Anonymous analytics events | Already stripped of anything identifying you; they cannot be traced back to your account and cannot be selectively removed. | Up to 14 months |
| Crash reports | Diagnostic records held by Firebase Crashlytics, used only to fix faults. | Up to 90 days |
| Records we must keep by law | Where Malaysian law obliges us to retain a record, for example for tax or fraud prevention. | As required by law |
| Routine backups | Your data may persist in encrypted backups until those backups age out on their normal cycle. | Up to 30 days |
Data on your device
Your menu, orders, tabs, tables and staff list are stored on the terminal, not on our servers. We have no copy of them and therefore cannot delete them for you.
To erase that data yourself, do either of the following on each device:
- Uninstall the app — Android removes the app's entire storage with it; or
- Clear its storage — open Settings → Apps → MyBerniaga POS → Storage → Clear storage on your device.
Either action immediately and permanently removes your menu, order history, open tabs, floor plan, staff list, staff PINs, saved menu photos and all app preferences from that device. You can check how much space this data occupies at any time in the app under Settings → Storage.
How to request deletion
Send us a request from the email address on the account — that is how we confirm the account is yours. Use the form below, or email us directly at smgarctictech@gmail.com with the subject "Account deletion request".
Please include your account email and your business name so we can find the right record.
Request form
This form opens your email app with the request already written out, so it comes from your own address and you keep a copy of what you asked for.
How long it takes
- Within 5 business days — we acknowledge your request and confirm the account.
- Within 30 days — the account and its data are deleted from our live systems.
- Within 60 days — the data ages out of our encrypted backups.
We will email you at the account address to confirm once deletion is complete.
Questions
If anything here is unclear, or you would rather talk it through before deciding, email smgarctictech@gmail.com — a person will answer.
You may also want to read our Privacy Policy, which sets out everything we hold and why.